Service Advisor

BMS Partners•Hialeah, FL

42d

About The Position

Broward Motorsports is looking for a hungry, motivated person to fill the role of Service Writer. We are a Multi Line Dealership Selling Suzuki, Kawasaki, KTM, Husqvarna Motorcycles, ATV's, Dirt Bikes, Scooters, Side By Sides, Jet Skis and Boats. Be part of an exciting Service Team, working with skilled Technicians in a high volume Service Department. If you are motivated, good with people and want to learn and grow in a Family style atmosphere, then contact us today. We are looking to add another Service Writer to our Team.

Requirements

Good attitude, good with people and an ability to think on your feet.
Extremely high attention to detail and be able to work in a fast-paced environment.
Driver’s License (without major violations).
Common sense and a good business sense. The ideal candidates will show they understand basic principles of sales and service production.
Team player. All departments must run and work well together.

Nice To Haves

EXPERIENCE IS PREFERRED

Responsibilities

Assists Service department manager in maintaining a smooth-running efficient service department with a high degree of customer satisfaction. Accepts customer vehicles, recognizes problems and service needs, schedules work, assigns jobs to service technicians and communicates job status to customer.
Recognize problems accurately, and clearly describe them on the repair order.
Estimate costs and completion times at point of sale. Clearly communicate them to customer.
Assign jobs to technicians based on skill level and current resource utilization. Review work-in-progress to ensure quality and timeliness.
Assist in the preparation of parts orders.
Open & close all customer paid, warranty, and internal repair orders.
Follow procedures for quick & efficient handling of service items, including tagging and proper storage of these items.
Become familiar and efficient with all phases of the computer system required for service & parts management.
Ask for clarification if there are any questions which need to be answered.
Delivery of service, which includes quality checks, customer check-out and processing, follow-up phone calls to customers and problem-resolution.
Notify customers ASAP of any changes, delays, or additional work needed. Avoid setting high customer expectation levels in situations where expectations are not likely to be met.
Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.
Give special attention to repeat repairs to ensure the situation is corrected.
Obtain authorization from customers before performing any repairs, obtain signature when possible.
Explain repair orders to customer upon delivery of vehicles and answer all questions and ensuring they are in a better condition in which they were received.
Make certain work assignments are correct and complete.
Provide superior customer service to both internal and external customers.
Greet customers immediately, in a courteous and friendly manner.
Handle telephone, email and text transactions quickly, and courteously.