SERVICE ADVISOR

H GREGORY 1 INC•Orlando, FL

About The Position

Hgreg is looking for a Service Advisor. Our Pre-Owned inventory is growing rapidly and our dealership offers a large advertising budget to continually increase business. Come join the Hgreg Orlando team, and be part of one of the fastest growing dealer groups in North America! Internal Service Advisors are the backbone of our Pre-Owned Department at Hgreg Orlando. They are focused, self-starters, and possess exceptional time management skills and are outstanding communicators. They put the customer at the center of everything that we do and hit every detail. They provide proper estimates, inform every guest of their scheduled maintenance based on mileage and maintenance history, and keep our guests' vehicles in top condition.

Requirements

High school diploma or GED
Sitting or standing for extended periods of time
Basic knowledge of Google products (Gmail, sheets, ect.)
Strong communication skills
1 year of automotive internal service advisor experience required
Strong record of positive customer satisfaction
Basic knowledge of Google products (Gmail, Google Sheets, ect)

Nice To Haves

Bilingual is a plus
Reynolds & Reynolds knowledge preferred, but not necessary

Responsibilities

Provide proper estimates and document any changes made to repair order
Obtain authorization from Used Car Manager or Executive Manager before performing necessary repairs
Dispatch work to appropriate technicians and set realistic and efficient completion timeline
Dispatch vehicles to body shop as needed with a 3 day turnaround time or less
Quality check work performed on vehicle
Update management on work being performed on the vehicle and notify as soon as the vehicle is ready for the frontline.
Maintain an updated Google Sheets of all vehicles that are in progress at all times
Other duties as assigned