Service Advisor

Pettus Ford•Fredericktown, MO

40d

About The Position

The Service Advisor is responsible for providing exceptional customer service and support at Pettus Automotive. This role will involve assisting customers with their automotive service needs and ensuring their satisfaction throughout the service process.

Requirements

Exemplary customer service skills are a must
Previous Service Advisor experience required
Ability to work and thrive in a very fast paced atmosphere
Valid driver's license with no suspensions or major violations in the last 7 years

Nice To Haves

Knowledge of Chrysler and Mopar products preferred
Previous experience with DealerTrack preferred

Responsibilities

Consult and interpret customer needs for the mechanics
Serve as the primary point of contact for all automotive service and repair matters
Understand customers' problems and arrange for appropriate service
Prioritize required services and offer options
Set and manage the expectations of the service delivery for both the customers and mechanics
Continuously keep the customer updated on repair needs and completion times

Benefits

Comfortable Work Environment : Enjoy working in temperature-controlled shops designed for your comfort.
Exclusive Employee Discounts: Get special pricing on vehicles, parts, and services to keep you and your family on the road.
Comprehensive Health Benefits: We offer health, dental, and vision insurance to ensure you and your loved ones are covered.
Invest in Your Future: Take advantage of our 401K matching program and plan for a secure future.
Free College Degrees: Further your education without the financial burden—our program covers the cost.
Exciting Travel Discounts: Enjoy special discounts on travel and amusement parks, perfect for your next adventure.
Relax at the Company Lake House: Take a free weekend getaway to our serene lake house.
Team Building & Events: Participate in various team-building events that make work fun and rewarding.
Paid Training & Development: We invest in you with paid training, manufacturer courses, and personal development opportunities.
Career Growth: We believe in promoting from within, offering numerous advancement opportunities.
Tool Insurance: Protect your essential tools with our catastrophic tool insurance.
Paid Time Off: Balance work and life with vacation and sick days.