Service Advisor - Leith Honda

Holman•Raleigh, NC

1d•Onsite

About The Position

Holman is a family-owned, global automotive services organization. Leith Honda, part of Holman, has an outstanding opportunity for a Service Advisor. This role serves as a liaison between the Service Department technicians and the parts department, focusing on maintaining customer satisfaction and providing an outstanding guest experience.

Requirements

High School Diploma and one year of related sales experience and/or training; or equivalent combination of education and experience.
Current valid driver’s license
Must have good reading, writing and math skills.
Have excellent interpersonal skills and provide outstanding customer service.
Ability to work retail hours
Computer proficient

Responsibilities

Ability to meet & greet customers with courtesy and efficiency
Responsible for proving an outstanding guest experience!
Determine the course of action to take and obtain customer authorization.
Write up service needs and give customer accurate estimate for dollar amount and completion time of work.
Ability to communicate effectively with customer, to achieve satisfactory repairs, sale of necessary repair or maintenance to vehicles.
Knowledge of warranty and service/insurance policies.
Keeping customer informed and advise customer of the prognosis of their vehicle.
Calling customers to set appointments and answer telephones at a timely manner.
Attends/completes required training and department meetings.

Benefits

Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
401(k) plan with Company Match
Paid Time Off (PTO)
Paid Holidays
Bereavement
Jury Duty Benefits
Paid pregnancy and parental leave
Supplemental paid military leave
Paid sick leave benefit (for part-time and temporary employees in geographic areas with statutory paid sick leave)