Service Advisor - Leith Honda

Holman•Raleigh, NC

1d•Onsite

About The Position

Holman is a family-owned, global automotive services organization anchored by deeply rooted core values and principles. Their teams deliver the Holman Experience by treating customers and each other as they would like to be treated, fostering positive, rewarding relationships. Holman serves various automotive markets including fleet management and leasing, vehicle fabrication and upfitting, component manufacturing and productivity solutions, powertrain distribution and logistics services, commercial and personal insurance and risk management, and retail automotive sales. Leith Honda, part of Holman, is seeking a Service Advisor. This role is responsible for serving as a liaison between the Service Department technicians and the parts department, with a primary focus on maintaining customer satisfaction.

Requirements

High School Diploma and one year of related sales experience and/or training; or equivalent combination of education and experience
Current valid driver’s license
Must have good reading, writing and math skills
Have excellent interpersonal skills and provide outstanding customer service
Ability to work retail hours
Computer proficient

Responsibilities

Ability to meet & greet customers with courtesy and efficiency
Responsible for proving an outstanding guest experience!
Determine the course of action to take and obtain customer authorization
Write up service needs and give customer accurate estimate for dollar amount and completion time of work
Ability to communicate effectively with customer, to achieve satisfactory repairs, sale of necessary repair or maintenance to vehicles
Knowledge of warranty and service/insurance policies
Keeping customer informed and advise customer of the prognosis of their vehicle
Calling customers to set appointments and answer telephones at a timely manner
Attends/completes required training and department meetings

Benefits

Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
401(k) plan with Company Match
Paid Time Off (PTO)
Paid Holidays, Bereavement, and Jury Duty Benefits
Paid pregnancy and parental leave
Supplemental paid military leave to eligible employees
Paid sick leave benefit (for part-time and temporary employees in geographic areas with statutory paid sick leave)