Service Advisor

K C Nielsen Ltd•Estherville, IA

14h

About The Position

Assists the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership. Answers customer inquiries about service work and generates repair quotes. Prepares and manages work orders to ensure technicians have work in front of them.

Requirements

Experience working in a service and parts department
Understands accounting fundamentals such as debits, credits, accounts receivable, accounts payable, and budgets
Ability to use standard desktop load applications such as Microsoft Office and internet functions
Works well in a team environment
Experience communicating effectively verbally and in writing
High level of attention to detail and accuracy
High School Diploma or equivalent experience

Responsibilities

Fields internal and external customer inquiries to the Service Department.
Opens and closes work orders as directed by the Service Manager
Maintains service department filings and records under the direct supervision of the Service Manager
Update’s customer profiles using equipment, hours, or other information from the customer work order
Maintains service accessories and supplies and prepares replacement orders
Prepares Service Technician labor performance, productivity, and efficiency reports
Process warranty and/or product improvement claims including the computation of charges, submission and follow-up
Participate in Service EDUCATE Training programs required for the development of skills and knowledge
Maintains a clean work area and performs work in a neat and orderly fashion
Follows all safety rules and regulations in performing work assignments
Makes necessary corrections and / or adjustments to receive accurate report information
Supplies Service Technicians with parts
Works on the Parts Counter as needed to support Customer Part needs. Knowledgeable of Parts Advisor and location of all parts in stock.
Capable of working after hours to secure parts request to meet the needs of the customer
Maintains knowledge of John Deere and competitive products
Other tasks assigned by management