Service Advisor-Tolleson, AZ

Velocity Vehicle Group•Tolleson, AZ

1d•Onsite

About The Position

At Velocity Vehicle Group (VVG), we represent a premium commercial brand in medium to heavy truck dealerships, providing a full-service experience from exceptional sales teams to highly skilled technicians and readily available parts. Our mission is to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies, combined with our Leasing and Rental business and financial services division. As a Service Advisor, you play a crucial role in providing excellent customer service by greeting customers upon their arrival in the maintenance area, listening attentively to their vehicle concerns, and conducting thorough inspections. You will proactively check for recalls, retrieve crucial vehicle information, and maintain customer rapport by explaining estimates and providing daily updates. Administrative duties, including submitting documentation for warranty repair orders and handling customer relations, will be performed on a per-need basis. Additionally, you will be responsible for verifying warranty and service contract coverage, preparing detailed repair orders, obtaining necessary approvals, and monitoring repair work to ensure timely completion. The Service Advisor plays a pivotal role in reviewing completed jobs, collecting payments, and efficiently closing out service orders. This position requires strong communication skills, attention to detail, and a commitment to delivering exceptional customer service.

Requirements

Proven technical expertise
Knowledge of trucks and parts
Excellent customer service skills
Excellent communication skills
Excellent problem-solving skills
Strong organizational skills
Excellent time management skills
Able to work in fast pace environment
Work well with internal and external customers

Responsibilities

Greets customers upon arriving in maintenance area
Ascertains vehicle problems and services by listening to customer’s description of symptoms
Clarifies description of problems
Conducts inspections
Proactively checks for recalls
Submits documentation for warranty repair orders
Retrieves mileage and vin numbers from vehicle
Checks vehicle maintenance records
Examines service schedules
Maintains customer rapport by providing explanation of estimates and daily updates
Calls customer when job is complete and truck is ready for pick up
Establishes good customer relations by providing estimates and timelines
Performs administrative duties on a per-need basis
Verifies warranty and service contract coverage by examining records and papers
Explains provisions and exclusions
Prepares repair orders (RO) by describing symptoms, problems and causes discovered as well as repairs and service required
Obtains approval signatures
Enters RO into service database system and sends to Estimator and Dispatcher
Monitors repair work to ensure vehicle will be ready when promised
Prints warranty
Prints repair orders
Issues sublet purchase order numbers
Reviews jobs when completed
Collects payment from jobs
Closes jobs