Service Advisor

McGrath Family of Dealerships • Hiawatha, IA

2d • Onsite

About The Position

McGrath Kia in Hiawatha is seeking a customer-focused and detail-oriented Service Advisor to join our fast-paced service department. As part of the McGrath Family of Dealerships, we’ve built our reputation on trust, professionalism, and delivering exceptional customer experiences.

If you’re looking for a long-term career where your performance is recognized and your growth is supported, this is the opportunity for you.

Requirements

• Previous Service Advisor or customer-facing experience preferred
• Strong communication and time management skills
• Friendly, organized, and professional demeanor
• Ability to multitask and manage multiple customers and repair orders
• Customer-first mindset with strong problem-solving abilities
• Professional appearance and positive attitude
• Valid driver’s license with a clean driving record
• Willingness to complete a pre-employment background check

Responsibilities

• Greet and assist customers in the service lane with professionalism and care
• Guide customers through the service process with clear communication and support
• Write and manage repair orders while coordinating workflow with technicians
• Present and sell recommended services and maintenance options
• Maintain consistent communication with customers throughout their visit
• Help ensure a smooth, organized, and productive service department

Benefits

• PTO starting Day 1
• Health, Dental, and Vision Insurance
• 401(k) with Company Match
• Career growth — 97% of promotions come from within
• Supportive, collaborative, and team-oriented culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees