Service Advisor

Castle Chrysler Dodge Jeep Ram of Naperville • Naperville, IL

5d • $61 - $83

About The Position

The opportunity is HERE. You could earn up to $150K per year. Ready to put in the work? We are adding experienced Advisors to our team at Castle Chrysler Dodge Jeep Ram in Naperville This CDJR store is consistently busy with non-stop opportunity. Join our team and maximize your earning potential. What We Offer: Top-tier compensation A fast-paced, high-traffic dealership Career growth opportunities Supportive leadership

Requirements

• Previous Service Advisor/Writer experience, minimum of 2 years
• Demonstrated ability to manage others and strong management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

Nice To Haves

• CDJR experience is preferred

Responsibilities

• Oversee service orders and flow of Drive Lane.
• Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure the daily inventory of technicians' time is consistently sold to service customers
• Distribute work between technicians efficiently
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Success Index at or above company standards
• Assist in diagnosing vehicle problems; order parts and tools as necessary
• Oversee administration of warranty claims as well as training and supervising of service department
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations
• Maintain good working relationship with factory(s) and foster positive employee relations

Benefits

• 401(K) with company match
• Major medical (50% employee paid premium)
• Dental
• Vision
• Voluntary Benefits (Accident, Critical Illness, Disability, and more)
• Paid Time Off
• Employee vehicle purchase discounts
• Career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed