Service Advisor

Lithia & Driveway•Troy, MI

About The Position

Experienced Service Writer Wanted at Suburban CDJR of Troy! Are you an automotive professional with a proven track record in service writing? Do you know how to build trust with customers, keep repair orders running smoothly, and communicate confidently with technicians? If so, Suburban CDJR of Troy , a proud member of the Chrysler family, wants you on our team! We’re home to some of the most iconic vehicles in the industry , and we’re looking for an experienced Service Writer who can hit the ground running and deliver the level of service our customers expect. As a Service Writer, you'll take charge of the customer experience from start to finish—managing repair orders, setting accurate expectations, and serving as the critical link between the customer and the technician. Suburban CDJR of Troy – Where Experience Drives Excellence.

Requirements

Proven experience as a Service Writer or Service Advisor
Strong customer service and communication skills
Ability to manage multiple priorities in a fast-paced environment
Solid understanding of automotive systems and repair terminology
Valid driver's license and clean driving record
High School graduate or equivalent, 18 years or older required.

Nice To Haves

Background as an automotive technician is a plus

Responsibilities

Initiate service and repair orders based on customer concerns and vehicle performance
Verify warranty and service contract coverage
Build accurate repair estimates including labor, parts, and deductibles
Communicate service needs clearly to both customers and technicians
Keep customers informed throughout the repair process—status, costs, and service timelines
Administer manufacturer warranties for eligible repairs
Maintain detailed and up-to-date customer records
Promote current service specials and build long-term customer relationships