Service Advisor

Toyota Direct•Columbus, OH

About The Position

In the role of Service Advisor , you will always strive to make our customers feel valued and heard. You will take pride in being the point person for resolving customers’ complaints and concerns. Because you have an innate ability to efficiently manage multiple projects while regularly completing tasks on time, you will excel in this role. You will have real career growth opportunities, and work with great people and feel valued. Performance is currently looking for talented, service-centric people like you to apply for our Service Advisor role. Why you’ll love working with us: Associate recognition occurs daily through In-Store programs along with our monthly “Feed the Machine” incentive program. This along with TOP Performer opportunities in our Drive for Success programs provide a financial benefit as well as a personal enjoyment for the associates and their families. Employee Benefits Package: TOP Level Compensation HSA / FSA Health Plan Dental / Vision Plan Short / Long Term Disability Life Insurance Company Match Retirement Paid Time Off Employee Purchase program The Performance Impact Exceptional · Team · Passion · Community Remember...a smile changes the delivery of everything. If you’re ready for a new and exciting career, take the first step and reach out to us today!

Requirements

Casual, uninhibited, and persuasive extrovert with a tendency for informality
Persuasive, risk-taker; quick to connect and a strong drive for results
Friendly, understanding, willing and patient team player
Prior experience in account management, customer service, or retail sales required
Previous automotive service department or dealership experience highly preferred
Strong listening and problem-solving skills
High school diploma or equivalent
Valid driver’s license without restrictions

Responsibilities

Proactively greet all customers promptly with a professional and friendly attitude
Establish and maintain strong customer relationships that encourage repeat and referral business
Document and deliver fair, competitive, and transparent price quotes with the customer and dealership’s best interests in mind
Listen to customers to determine their primary concern and review additional maintenance needs
Provide all customers a full explanation of the action plan with a market price analysis of area competition to justify Performance price