Service Advisor at Nissan of Vacaville

Wise Auto Group•Vacaville, CA

3d•$36,000 - $160,000•Onsite

About The Position

A Service Advisor handles various duties and responsibilities for the car dealership and its customers. Their main role is in a customer services capacity, ensuring that the dealership’s customers are satisfied with the services they receive. Service Advisors handle responsibilities that also include:

Responsibilities

Welcoming customers and explaining the services that the car dealership offers them
Listening and documenting customers’ car problems and passing the information to the mechanics
Consulting with mechanics about repairs and possible alternatives to expensive work
Answering questions about service outcomes (after consulting with the mechanic if necessary)
Liaising with customers and mechanics to schedule car check-ups and service appointments
Advising customers about warranty protections and potential cost savings
Estimating car repair costs and the time it will take for repairs to be completed
Helping customers decide between part exchanging a car and fixing it through the workshop
Verifying if the cars brought to the dealership have insurance coverage
Testing drive cars to confirm repairs have been done correctly
Resolving possible customer complaints after repair services are offered