Service Advisor

Bill Jacobs Volkswagen • Naperville, IL

9d

About The Position

We are excited to bring on a Service Advisor to join our team. The focus of the Service Advisor is to recommend proper vehicle care to our valued customers and explain the value of maintaining their vehicles for optimal performance. Successful Service Advisors are ambitious problem solvers that thrive in a very fast paced environment.
Bill Jacobs Volkswagen offers a loyal customer base, master certified technicians, a huge loaner fleet, and a dedicated Client Care team to schedule appointments. Everything is in place to support a professional service advisor looking for a successful and lucrative career.
Bill Jacobs Volkswagen is the #1 volume dealership and multi-year winner of the J.D. Power Dealer of Excellence and Volkswagen Wolfsburg Crest Club Awards.
At Bill Jacobs VW, we love what we do. We make meaningful contributions each and every day. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions.
We value the person, not just the employee. At Bill Jacobs, we want to see you grow personally in addition to professionally during your career with us.

Requirements

• 2+ years of previous dealership Service Advisor experience is required; Volkswagen and/or import experience preferred.
• CDK proficiency preferred.
• Phenomenal follow-up skills.
• Strong desire to engage with the customer and ensure they have a positive experience.
• Excellent oral and written communication skills.
• High energy and positive attitude.
• Professional personal appearance.

Responsibilities

• Greeting customers and discussing their vehicle repair and maintenance concerns.
• Directing the customer’s vehicle to an experienced technician and consulting with the technician about needed repairs/services.
• Informing customers of any changes in service or when their vehicle is ready to be picked up.
• Responsible for communication with the customer as to the status of their vehicle from onset through delivery.
• Answering customer questions about their vehicle service and applicable warranty coverage.
• Advising the customer and coming up with a plan for their vehicle in the short and long term of the customer’s needs.
• Providing exceptional customer service throughout the customer experience.

Benefits

• Outstanding health insurance plan - Blue Cross Blue Shield of Illinois (PPO and HMO Plans)
• Generous dental insurance, vision insurance, life insurance, and supplemental insurance plans such as pet insurance, identity theft protection, and pre-paid legal insurance.
• 401K Plan with company contribution.
• Generous PTO.
• Employee discounts on vehicle purchases, parts, and service.
• Wellness programs for employees and family members.
• Interested in furthering your education? We have a generous tuition reimbursement program.
• Opportunity to further your career with a rapidly growing and successful dealer organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees