Service Advisor

Giles Volvo Cars El Paso • El Paso, TX

11d • $45,000 - $70,000 • Onsite

About The Position

Now is the best time to join our team and be a part of an exciting new chapter. Currently, we see a need to support the employees already in place in our service department with one bright individual to join our current service advisors in our Volvo Service Center If you know how to manage technician workflow, know the drive lane, and enjoy helping customers while maximizing service opportunities, this is your chance to join a growing and committed team! As an Advisor, you’re the face of our Service Department and the key link between customers and technicians. We are Giles Automotive Group. We pride ourselves in living out our mission to be a “vehicle" that improves the lives of our employees, our customers, and our community. Our mission is more than a cute phrase or something we hang on our wall. The Giles Mission is central to how we help you advance, not just in your career, but as a person. We are interested in discovering your strengths and helping you leverage them to reach your personal and professional goals. Our mission impacts the way we help our clients, as we like to say we don't "sell" cars, we help people buy cars. Please visit gilescareers.com to see some of our primary causes. Let's just say our culture is positive and progressive, especially for a car dealership. If you have a great attitude and love helping people, apply today!

Requirements

• Automotive Service Advisor experience preferred
• Strong communication and relationship building skills
• Highly organized with excellent time management
• Confident, motivated, and team-oriented
• Valid driver’s license, clean driving record, must be 21+
• Someone who embodies our core values: INTEGRITY: The highest standards of honesty, integrity, and sincerity EXCELLENCE : A continuous drive for excellence and self-improvement PROACTIVE RESPONSIBILITY : Dependable & proactively responsible for areas of influence. ONE TEAM: A professional team-player who deeply respects others SERVICE: A strong desire to serve our community, our customers, and each other ATTITUDE + HEART: Exudes a strong positive attitude & empathy toward others

Responsibilities

• Manage the drive lane and service order flow
• Deliver concierge-level customer service in person and on the phone
• Scheduling and selling technician time effectively
• Advise customers with vehicle repairs, warranties, and maintenance
• Oversee warranty claims, parts ordering, and technician workflow
• Maintain high Customer Satisfaction scores
• Supporting the service team and contributing to the department’s success

Benefits

• Medical
• dental
• paid vacation
• 401(k) with company contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed