Service Advisor

Romeo Auto Group•Kingston, NY

20d•$40,000 - $70,000

About The Position

Service Manager Romeo Auto is seeking a personable and knowledgeable Service Advisor to join our growing team. As the liaison between our customers and service technicians, you will play a key role in delivering exceptional customer service, ensuring vehicle issues are accurately diagnosed, and managing repair timelines efficiently. Compensation will range from $40-70k based on experience. At Romeo Auto Group, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. At Romeo Auto Group, we believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training, but also rewarding outstanding effort and results through bonus and commission programs.

Requirements

Prior experience as a Service Advisor or in a customer service role (automotive industry preferred)
Strong communication and interpersonal skills
Valid driver’s license and clean driving record
Organized, detail-oriented, and able to multi-task in a busy environment

Nice To Haves

Working knowledge of vehicle systems and repair processes is a plus
Comfortable using dealership management systems and scheduling tools

Responsibilities

Greet customers promptly and professionally in the service lane
Communicate with customers to understand their vehicle concerns and service needs
Generate accurate service repair orders and provide cost and time estimates
Coordinate with technicians to ensure timely completion of services
Keep customers informed throughout the repair process
Upsell additional service recommendations when appropriate
Handle warranty and insurance documentation when required
Ensure high levels of customer satisfaction by managing expectations and resolving concerns