Service Advisor

Driving Force Group of Companies Recruitment Team

1d

About The Position

In 1996, Hino Central first set up shop in a small shared space. Today, we run a group of state-of-the-art locations in Edmonton, Calgary and Langley. We’ve been nationally recognized as an industry leader, and we’re a proud division of Eledone Management, part of The Driving Force Group of Companies. At Hino Central, you can count on our decades of experience, the toughest trucks for every job, unmatched service and the best value and coverage in the business.
We are currently looking for a Service Advisor to join our service team in our HINO Langley location.
What Moves You:
Delivering service experiences that make customers feel genuinely supported, respected, and valued.
Thriving in environments where every day brings new challenges and new opportunities to make things better.
Taking ownership of problems, digging into the details, and seeing repairs through to a successful resolution.
Collaborating with technicians, managers, and teammates to keep vehicles and people moving safely and reliably.
Taking pride in representing a brand where professionalism, integrity, and customer loyalty truly matter.

Requirements

• Proven ability to build rapport quickly and communicate technical information in a way customers understand and trust.
• Knowledge of and experience working within our Business system PBS.
• Strong organizational and multitasking skills that allow you to thrive in a fast-paced, high-volume service environment.
• Solid computer proficiency, including confidence navigating business management systems and Microsoft Office.
• A natural problem-solver who uses sound judgment and company guidelines to make effective decisions independently.
• A valid driver’s license with a clear abstract, fluency in English, and the professionalism required for pre-hire security and credit clearance.

Nice To Haves

• Previous service advisor experience is an asset.

Responsibilities

• Orchestrate the entire service journey, from scheduling and check-in to repair coordination and timely return, ensuring every customer feels informed and confident.
• Diagnose service needs by reviewing history, recalls, warranties, and customer concerns, providing clear, trusted recommendations that build long-term relationships.
• Drive workflow efficiency by allocating jobs to technicians, consulting on repair strategies, and ensuring accurate work order processing from open to invoice.’
• Strengthen our service operations by managing payments, maintaining precise documentation, and supporting dealership-wide excellence, including cleanliness and process adherence.
• Act as a communication hub - updating customers, liaising with suppliers, guiding new team members, and partnering with leaders to maintain high service standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed