Service Advisor
About The Position
Porsche Greenville We are a private, family-owned Luxury Automotive Dealership and are committed to delivering a first-class customer experience both online and in-store. We’re a high-volume location with strong community ties and a modern digital-first approach to automotive retail. We value teamwork, customer satisfaction, and professional growth. This is a great opportunity for someone looking to build a career in the automotive industry while earning competitive pay plus performance incentives. Porsche Greenville is part of the RBM Automotive Group and is located in Greenville, South Carolina, on Laurens Rd. Service Advisor We are seeking an experienced Service Advisor to join our team. If you excel at building client relationships and take pride in delivering exceptional experiences, we offer a professional home that values your expertise.
Requirements
- Shifts vary; Dealership Operates Monday – Saturday; Scheduling may require weekends before/after business hours.
- High school diploma or the equivalent
- Authorized to work in the USA for any employer
- All applicants must have a current and valid driver’s license, acceptable driving record, and must be insurable under our garage-keepers policy standards
- Previous experience in a similar role is preferred
- Strong communication and problem solving skills
- Basic mathematical skills using American units of measure
- Physical demands include: frequently move and position body to traverse multi-level Dealership property and various terrain; constantly position body and move in order to greet clients and inspect vehicles; enter/exit/drive/operate vehicles; detect and identify vehicle issues and shop safety concerns; exert force to move/manipulate objects (up to 20lbs occasionally, 10lbs frequently); operate tools and equipment; repetitive motion
- Work is conducted inside, outside, on public and private roadways, and in proximity to moving vehicles and equipment in a shop environment with potential exposure to loud noises and various industrial chemicals.
- Please note: Employees are trained in protocols, proper material/chemical handling and provided with appropriate personal protective equipment (PPE) in compliance with OSHA standards. Employees must strictly adhere to all mandatory safety protocols and PPE requirements.
Responsibilities
- Actively listen to our clients and their needs, interpret body language and tone in order to exceed expectations, solve problems, and de-escalate issues.
- Effectively communicate with service customers.
- Ask questions and test drive client cars in order to provide technicians with essential information.
- Accurately record maintenance and/or repairs needed.
- Set realistic expectations and keep clients updated with timely progress reports.
- Complete accurate walk-arounds to record condition of client’s vehicle upon arrival to the dealership.
- Advise customers on the care of their cars; show value in Mercedes-Benz recommended maintenance plan.
- Present the need for additional work when necessary and explain the details, including the additional cost and time consideration.
- Handle telephone inquiries regarding work in process, appointments, and general questions.
- Return phone, email, and text messages promptly.
- Greet clients when they return to pick-up their vehicle from service.
- Review work performed; explain charges and coverage.
- Ensure customer satisfaction after-the-sale by responding to any issues in a timely manner and taking appropriate action.
- Process extended warranty claims and tire/wheel warranty claims and other administrative duties.
- Proactively communicate potential issues with customers, management and other departments in order to provide the best possible customer experience.
- Abide by company policy, departmental best practices and procedure, and perform other duties as assigned.
- All associates should abide by company policy and departmental best practices and procedures and perform other duties as assigned.
Benefits
- Competitive commission based pay with bonus opportunities
- Health, health savings account, dental, vision insurance, auxiliary benefits available for full time employees
- Holidays and paid time off
- Get paid weekly by direct deposit
- 401(k) with company match available
- Employee pricing on vehicles and service
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
11-50 employees
