Service Advisor

McGrath Family of DealershipsHiawatha, IA
Onsite

About The Position

McGrath Ford in Hiawatha is seeking a customer-focused and detail-oriented Service Advisor to join our fast-paced service department. As part of the McGrath Family of Dealerships, we have built a reputation as Eastern Iowa’s trusted name in automotive sales and service by delivering exceptional customer experiences. This role is ideal for someone who enjoys working with people, thrives in a high-energy environment, and wants to build a long-term career with opportunities for growth and advancement.

Requirements

  • Previous Service Advisor or customer-facing experience preferred
  • Strong communication and time management skills
  • Friendly, organized, and professional demeanor
  • Ability to multitask and manage multiple customers and repair orders
  • Customer-first mindset with strong problem-solving abilities
  • Professional appearance and positive attitude
  • Valid driver’s license with a clean driving record
  • Willingness to complete a pre-employment background check

Nice To Haves

  • Previous Service Advisor or customer-facing experience preferred

Responsibilities

  • Greet and assist customers in the service lane with professionalism and care
  • Guide customers through the service process with clear communication and support
  • Write and manage repair orders while coordinating with technicians
  • Present and sell recommended services and maintenance options
  • Maintain consistent communication with customers throughout their visit
  • Help ensure a smooth, organized, and productive service department

Benefits

  • PTO starting Day 1
  • Health, Dental, and Vision Insurance
  • 401(k) with Company Match
  • Career growth — 97% of promotions come from within
  • Supportive, collaborative, and team-oriented culture
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