Service Advisor

Car Pros Automotive Group • El Monte, CA

2d • $71,656 - $86,148 • Onsite

About The Position

Are you passionate about cars and delivering outstanding customer service? Car Pros is seeking a dedicated Automotive Service Advisor to join our team! In this role, you’ll be the first point of contact for our customers, ensuring their experience is smooth, professional, and efficient.

Responsibilities

• Greet customers warmly as they enter the service area.
• Assess vehicle repair needs through customer interviews and visual inspections.
• Prepare accurate estimates and itemized work orders, detailing parts and labor costs.
• Answer customer inquiries in person or via phone promptly; return all missed calls the same day.
• Communicate daily with customers via phone, text, or in person regarding vehicle updates.
• Perform minor adjustments or repairs as needed.
• Close repair orders efficiently and notify customers upon completion.
• Collaborate positively with all team members to ensure a cooperative work environment.
• Maintain customer satisfaction (CSI) and meet company standards for labor and parts gross.
• Uphold company policies on non-discrimination and harassment.
• Maintain professional demeanor and courtesy with all members of the public.
• Operate computers, phones, calculators, and other office tools effectively.
• Drive and move vehicles safely as required, including test drives, customer deliveries, and lot repositioning.

Benefits

• Medical, dental, vision, short/long-term disability, and life/AD&D insurance for employees and families (eligible after 60 days) – Car Pros sponsors 80% of basic medical coverage
• 401(k) plan eligibility after one year of service
• Accrual of one hour of personal time off for every 30 hours worked

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed