Service Advisor

Car Pros Automotive GroupEl Monte, CA
$71,656 - $86,148Onsite

About The Position

Are you passionate about cars and delivering outstanding customer service? Car Pros is seeking a dedicated Automotive Service Advisor to join our team! In this role, you’ll be the first point of contact for our customers, ensuring their experience is smooth, professional, and efficient.

Responsibilities

  • Greet customers warmly as they enter the service area.
  • Assess vehicle repair needs through customer interviews and visual inspections.
  • Prepare accurate estimates and itemized work orders, detailing parts and labor costs.
  • Answer customer inquiries in person or via phone promptly; return all missed calls the same day.
  • Communicate daily with customers via phone, text, or in person regarding vehicle updates.
  • Perform minor adjustments or repairs as needed.
  • Close repair orders efficiently and notify customers upon completion.
  • Collaborate positively with all team members to ensure a cooperative work environment.
  • Maintain customer satisfaction (CSI) and meet company standards for labor and parts gross.
  • Uphold company policies on non-discrimination and harassment.
  • Maintain professional demeanor and courtesy with all members of the public.
  • Operate computers, phones, calculators, and other office tools effectively.
  • Drive and move vehicles safely as required, including test drives, customer deliveries, and lot repositioning.

Benefits

  • Medical, dental, vision, short/long-term disability, and life/AD&D insurance for employees and families (eligible after 60 days) – Car Pros sponsors 80% of basic medical coverage
  • 401(k) plan eligibility after one year of service
  • Accrual of one hour of personal time off for every 30 hours worked
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