Gaynors Service Advisor - Vancouver

Sun Auto Tire and Service•Vancouver, WA

About The Position

Gaynors Automotive is a premier facility and we have been serving the Clark County area since 1986. Over 20-time award winning, Best of Clark County Top ratings by customer reviews on Yelp, Google, etc. State of the art equipment and facility 5 locations Technical Support, including All Data, Mitchell, IATN, IDENTIFIX and Snap On Sure Track We are successful for one simple reason; we hire the Superstars! You'll find our team of industry professionals is second to none, industry wide! Shop owners from across America have visited our facility and their comments are always the same. They rank our facility, and our people, with the best of the best! The Sales and Service Advisor is responsible for selling and promoting all products and services offered by Gaynors by following the company’s store standards and expectations.

Requirements

High School Diploma or equivalent
Prior experience as a Service Advisor is helpful, but not required
Professional appearance and proven ability to work in a process driven environment
Possess valid driver’s license
Must be at elast 18 years of age
Ability to work a minimum of five days per week

Responsibilities

Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
Recommend services according to appropriate level of knowledge.
Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision.
Properly document all recommendations in customer file.
Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer.
Provide customer with updates throughout the day on the status of their services.
Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
Track all new returns, core returns and warranty parts for individual customers
Other duties as assigned