Service Advisor
About The Position
Arrow Ford is seeking an experienced Service Advisor to join our growing team. The right candidate is a confident communicator, highly organized, and genuinely motivated to help customers accomplish their goals. As a Service Advisor, you’ll serve as the primary point of contact for customers throughout the repair process, building trust, providing consistent updates, and ensuring a best-in-class service experience from write-up to delivery. Why Work at Arrow Ford? We invest in our people and it shows. Arrow Ford has proudly served Abilene since 1964, and we’re committed to building careers, not just filling positions. Comprehensive Benefits Include: FREE childcare for school-aged children (I-CAN Kids program) Custom and competitive pay plans Low-deductible health, vision, and dental coverage Voluntary insurance options (disability, cancer, and more) 401(k) with company participation Paid vacation, holidays, and sick leave Company parties, events, and trips Employee discounts on vehicles, accessories, and service Closed on Sundays
Requirements
- Service Advisor experience required
- Ability to thrive in a fast-paced environment and manage priorities
- Strong communication and customer service skills
- Valid driver’s license and clean driving record
- Willing to complete a pre-employment drug screen and background check
Nice To Haves
- Dealership experience preferred
Responsibilities
- Greet customers, listen carefully, ask strong questions, and identify service needs
- Accurately document concerns and vehicle issues on the repair order
- Verify and update customer contact information, including email
- Review service history, perform walkarounds/inspections, and recommend maintenance as needed
- Provide complete, accurate estimates for labor and parts
- Maintain consistent communication with customers regarding status and timelines
- Coordinate repair progress to ensure work is completed on time and fixed right the first time
- Obtain customer approvals for repairs (including additional recommendations)
- Inspect completed repair orders for accuracy, pricing, and legibility
- Meet or exceed add-on and service sales goals
- Follow up to ensure customer satisfaction
- Complete all required OEM and dealership training
Benefits
- FREE childcare for school-aged children (I-CAN Kids program)
- Custom and competitive pay plans
- Low-deductible health, vision, and dental coverage
- Voluntary insurance options (disability, cancer, and more)
- 401(k) with company participation
- Paid vacation, holidays, and sick leave
- Company parties, events, and trips
- Employee discounts on vehicles, accessories, and service
- Closed on Sundays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
