Customer Service Advisor
About The Position
We believe talent makes a difference! Join an award-winning team offering excellent earning potential along with opportunities for growth, including a leadership team that appreciates your drive, skills and ability. We're looking for employees who can make a difference, because we believe an innovative team can accomplish anything. Job Description: Oversees the entire customer service experience from the point of setting the appointment to finalizing of the customer bill. Greets, establishes, and maintains a positive rapport with customers, Assists customers in determining needs; promotes our products, accordingly, Estimates cost of repair and prepares itemized service order, Initiates service orders, secures customer’s signature, and closes when completed, Develops a keen understanding of all of our products and services, Understands effective service sales processes and actively seeks sales opportunities, Maintains good communication with customer and follows up after work is completed to ensure satisfaction, Understands customer’s needs, committed to exceed customer expectations every day, Complies with all company policies and procedures. We are the #1 RV Dealer in New York State! Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York and Northern Pennsylvania.
Requirements
- A minimum of 2 years’ experience in a customer service role is preferred but not required
- Motivated individual who enjoys working in a fast-paced environment
- Professional appearance
- Strong communication skills
- Positive attitude
- Strong work ethic
- Professional conduct
Responsibilities
- Oversees the entire customer service experience from the point of setting the appointment to finalizing of the customer bill.
- Greets, establishes, and maintains a positive rapport with customers
- Assists customers in determining needs; promotes our products, accordingly
- Estimates cost of repair and prepares itemized service order
- Initiates service orders, secures customer’s signature, and closes when completed
- Develops a keen understanding of all of our products and services
- Understands effective service sales processes and actively seeks sales opportunities
- Maintains good communication with customer and follows up after work is completed to ensure satisfaction
- Understands customer’s needs, committed to exceed customer expectations every day
- Complies with all company policies and procedures.
Benefits
- Medical, Dental, and Vision Insurance with multiple options
- 401K and Employer Matching Program
- PTO/Sick Time
- Voluntary Benefit Program
- Employee Referral Program
- Employee Discount
- RV Borrowing Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
