Customer Service Advisor

HSBC • Guernsey, WY

1d

About The Position

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.
We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.
We’re currently seeking an experienced professional to join our team in the role of Customer Service Advisor.
If you are ambitious with a helpful personality, we want to hear from you! As a Customer Service Advisor, you’ll help to resolve all customer queries and ensure that customers are satisfied with our service and products.
As an HSBC employee in the Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced parental and adoption pay and support when you return to work, and a non-contributory pension scheme with a generous employer contribution.

Requirements

• Exceptional customer service skills with a passion for delivering a superior experience
• Previous experience working in a customer-facing environment
• Excellent organisational and time management skills with exceptional attention to detail
• Previous office experience and be IT literate

Nice To Haves

• Experience in a banking environment would be an advantage

Responsibilities

• Be holding face-to-face appointments with potential and existing clients
• Open new accounts and products for customers, as well as be servicing their needs.
• Deliver a personalised and friendly service, every day
• Actively raise fraud awareness and identifying customers who may be in vulnerable situations – determining the best way we can support them
• Be the first point of contact for our customers; educating them to use our digital platforms and giving them a choice of how they wish to bank with us

Benefits

• tailored professional development opportunities
• competitive pay and benefits package
• private healthcare for all employees
• enhanced parental and adoption pay and support when you return to work
• a non-contributory pension scheme with a generous employer contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed