Service Advisor

C. A. Russell Ford • Oneonta, AL

2d • Onsite

About The Position

C. A. Russell Chrysler Dodge Jeep Ram is seeking a skilled and customer-oriented Service Advisor to join our service department team. In this role, you’ll act as the bridge between our customers and technicians—providing a positive service experience from drop-off to pick-up. The ideal candidate is friendly, organized, and thrives in a fast-paced, team-driven environment. Prior automotive service experience is preferred but not required for the right candidate.

Requirements

• Previous experience as a Service Advisor or in a customer service role preferred
• Strong communication and interpersonal skills
• Ability to multi-task and remain organized in a busy environment
• Proficiency with dealership software (Dealertrack, Reynolds & Reynolds, CDK, etc.) a plus
• Team player with a positive, customer-first attitude
• Valid driver’s license and clean driving record
• Ability to pass a background check

Nice To Haves

• Previous experience as a Service Advisor or in a customer service role preferred
• Proficiency with dealership software (Dealertrack, Reynolds & Reynolds, CDK, etc.) a plus

Responsibilities

• Greet customers in a professional and timely manner
• Listen to customer concerns and accurately document vehicle issues
• Prepare repair orders and coordinate work with service technicians
• Communicate updates to customers throughout the repair process
• Review service recommendations and estimates with transparency and integrity
• Follow up with customers after service to ensure satisfaction
• Maintain accurate records in the dealership’s service management system
• Help manage the flow of service drive traffic and appointments

Benefits

• Competitive pay structure with incentive opportunities
• Health, dental, and vision insurance
• Paid time off and sick leave
• 401(k)
• Ongoing training and advancement opportunities
• Supportive, team-focused work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed