Service Advisor / Reno Harley-Davidson
About The Position
Service Advisor Reno Harley-Davidson Position Overview We’re looking for a high-performing Service Advisor who can own the customer experience and drive service revenue. This is a sales position inside the service department —you are the bridge between the customer and the shop, responsible for maximizing every opportunity while delivering a premium Harley-Davidson experience. Key Responsibilities Customer Experience & Relationship Building Greet every customer quickly, professionally, and with energy Build trust and rapport to create long-term customers Clearly communicate service needs, timelines, and expectations Service Sales & Revenue Growth Write detailed repair orders and accurately document customer concerns Recommend maintenance, upgrades, and additional services based on rider needs Present estimates confidently and close service sales Drive higher RO values through effective upselling and education Workflow & Communication Act as the main point of contact between customer and technician Monitor repair progress and keep customers informed Manage multiple jobs at once without losing control of the process Delivery & Final Impression Review completed work with customers at pickup Ensure every bike is delivered clean, complete, and ready to ride Reinforce value of service performed to drive future visits Department Coordination Work closely with technicians to maintain productivity and efficiency Coordinate with parts department to ensure availability and speed Support overall service lane flow and organization
Requirements
- Previous Service Advisor or automotive/motorcycle service experience preferred
- Strong sales ability—comfortable recommending and closing services
- Excellent communication and customer handling skills
- Ability to work in a fast-paced, high-volume environment
- Motorcycle knowledge or passion strongly preferred
Responsibilities
- Greet every customer quickly, professionally, and with energy
- Build trust and rapport to create long-term customers
- Clearly communicate service needs, timelines, and expectations
- Write detailed repair orders and accurately document customer concerns
- Recommend maintenance, upgrades, and additional services based on rider needs
- Present estimates confidently and close service sales
- Drive higher RO values through effective upselling and education
- Act as the main point of contact between customer and technician
- Monitor repair progress and keep customers informed
- Manage multiple jobs at once without losing control of the process
- Review completed work with customers at pickup
- Ensure every bike is delivered clean, complete, and ready to ride
- Reinforce value of service performed to drive future visits
- Work closely with technicians to maintain productivity and efficiency
- Coordinate with parts department to ensure availability and speed
- Support overall service lane flow and organization
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
