Service Advisor

Pohanka Volkswagen of Salisbury•Salisbury, MD

5d•Onsite

About The Position

Pohanka Volkswagen of Salisbury is hiring for a Service Advisor. If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We provide an excellent working environment, temperature-controlled shop, and all of the tools and training that you need to be successful. If you are an outgoing individual with a passion for delivering a unique and positive customer experience, we want to talk to you! WHY WORK HERE: Time Magazine National Quality Dealer Award Winner The Sports Illustrated AIADA All-Star Dealer Award for outstanding customer service and commitment to the industry, community, and the nation Distinguished Service Citation from the Automotive Hall of Fame Consistently Featured in Metropolitan Magazine for Professionalism and for Community Contributions. Growth Opportunities Within the Company WE OFFER: Medical, Dental Life and Disability 401K with Company Contribution Paid Vacation Paid Personal Leave Paid Holidays Monthly Bonus Potential Vehicle Purchase Programs About the Dealership The Pohanka Family of Dealerships is firmly entrenched in the Washington DC Metro. Starting as a single service repair facility back in 1919, our group has grown to a family of 20 dealerships throughout Northern Virginia, Maryland, Washington DC, and Texas. Since 1919, five generations of the Pohanka family and our associates have provided our loyal customers a variety of easy ways to meet their needs. At Pohanka, you can expect to work on a dedicated team of professionals. Our team works with a collaborative approach and encourages success amongst each of our members. We are interested in helping your career and adding to your resume. Join our team and develop your skill set and realize your potential! Here at the Salisbury location, We have 9 Rapidly growing stores that have continued to make an impact in in the Delmarva community.

Requirements

Proven record of achieving exceptional Customer Satisfaction
Maintain Proper Dress and Hygiene to Reflect Company in a Positive Way
Excellent communication skills
Positive and personality
Above average energy level
Personal and professional integrity

Nice To Haves

Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a plus

Responsibilities

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend needed maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and updating customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
Maintain High Satisfaction Score Through Customer Surveys