Service Advisor

Blue Compass RV Las Vegas•Las Vegas, NV

4d•$60,000 - $80,000

About The Position

Start your journey with Blue Compass RV as we are looking for a Service Advisor to join our team! THE ROLE: The Service Advisor plays a critical role in delivering exceptional customer experience while driving service department success. This position serves as the primary liaison between customers and technicians ensuring clear communication, accurate service recommendations, and efficient workflow. We are looking for a sales-minded professional who can confidently guide customers through their service needs, identify additional opportunities, and handle challenging situations with professionalism and care. This is a salary + commission-based role, offering strong earning potential for individuals who thrive in a performance-driven environment. COMPENSATION: $60k-80k OUR BENEFITS INCLUDE: Medical, dental, vision, disability, FSA’s, and life insurance Paid Time Off and paid holidays 401K Pet Insurance 5-day work week Employee Assistance Program (EAP) Legal Coverage and Identity Theft Protection Referral Program Ongoing Training and Development Programs Structured Career Path with advancement opportunities

Requirements

Strong sales mentality with the ability to recommend and close additional services
Excellent communication skills both verbal and written
Proven ability to navigate customer concerns and service recovery situations with confidence and professionalism
Ability to multitask and stay organized in a fast-paced environment
Strong attention to detail and follow-up skills
Solid computer skills and ability to navigate service systems
Team-oriented mindset with the ability to work closely with technicians and leadership
Minimum of 1 year of service advisor, automotive, or related experience preferred
Valid driver’s license required

Nice To Haves

Previous RV or camping lifestyle experience is a plus
Automotive or service industry background preferred
Strong customer service and problem-solving skills
Ability to work daily on a computer and perform internet searches as needed

Responsibilities

Serve as the primary point of contact for customers from service check-in through completion
Build relationships with customers and identify service needs with a sales-driven approach
Provide accurate estimates for repairs and installations prior to scheduling
Communicate clearly with technicians to ensure accurate diagnostics and timely completion
Keep customers informed of repair progress and manage expectations
Address customer concerns and escalated situations with professionalism, empathy, and a solution-oriented approach
Identify upsell opportunities to maximize service revenue
Maintain accurate documentation, work orders, and communication records
Manage multiple tasks in a fast-paced service environment