Service Advisor

Lithia & Driveway•Phoenix, AZ

12d

About The Position

At Bell Road Toyota , we pride ourselves on our award-winning culture and dedication to employee development. We foster a positive, supportive environment where our team members thrive and build long-lasting careers. We are seeking a dedicated, customer-focused Service Advisor or Express Advisor to join our high-performing team. As the first point of contact for service customers, you’ll play a vital role in delivering an exceptional service experience while maximizing sales opportunities. This role is ideal for someone with a strong background in customer service and sales who is looking to grow with a respected, high-performing company.

Requirements

High school diploma or equivalent.
Proven experience in customer service or sales, preferably in the automotive industry.
Strong communication and interpersonal skills.
Ability to build rapport with customers and provide exceptional service.
Detail-oriented with strong organizational skills.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Proficiency with computer systems and software used in automotive service management.
High School graduate or equivalent, 18 years or older required.
We are a drug free workplace.
We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Responsibilities

As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
Greet customers promptly and courteously upon arrival.
Listen to customer concerns and provide expert advice.
Recommend appropriate services and repairs based on vehicle needs.
Clearly explain services, repairs, and estimates to customers.
Upsell additional services and products to enhance satisfaction and performance.
Maintain accurate customer records and follow up on service requests.
Coordinate with technicians to ensure efficient and accurate service delivery.
Drive customer satisfaction and retention through exceptional service.