Service Advisor

Blue Compass RV Epsom•Epsom, NH

About The Position

Start your journey with Blue Compass RV as we are looking for a Service Advisor to join our team! THE ROLE: The Service Advisor plays a critical role in delivering exceptional customer experience while driving service department success. This position serves as the primary liaison between customers and technicians ensuring clear communication, accurate service recommendations, and efficient workflow. We are looking for a sales-minded professional who can confidently guide customers through their service needs, identify additional opportunities, and handle challenging situations with professionalism and care. This is a salary + commission-based role, offering strong earning potential for individuals who thrive in a performance-driven environment. COMPENSATION: $65k OUR BENEFITS INCLUDE: Medical, dental, vision, disability, FSA’s, and life insurance Paid Time Off and paid holidays 401K Pet Insurance 5-day work week Employee Assistance Program (EAP) Legal Coverage and Identity Theft Protection Referral Program Ongoing Training and Development Programs Structured Career Path with advancement opportunities WHAT YOU’LL DO Serve as the primary point of contact for customers from service check-in through completion Build relationships with customers and identify service needs with a sales-driven approach Provide accurate estimates for repairs and installations prior to scheduling Communicate clearly with technicians to ensure accurate diagnostics and timely completion Keep customers informed of repair progress and manage expectations Address customer concerns and escalated situations with professionalism, empathy, and a solution-oriented approach Identify upsell opportunities to maximize service revenue Maintain accurate documentation, work orders, and communication records Manage multiple tasks in a fast-paced service environment WHAT WE ARE LOOKING FOR Strong sales mentality with the ability to recommend and close additional services Excellent communication skills both verbal and written Proven ability to navigate customer concerns and service recovery situations with confidence and professionalism Ability to multitask and stay organized in a fast-paced environment Strong attention to detail and follow-up skills Solid computer skills and ability to navigate service systems Team-oriented mindset with the ability to work closely with technicians and leadership WHAT YOU CAN BRING TO THE TABLE Minimum of 1 year of service advisor, automotive, or related experience preferred Previous RV or camping lifestyle experience is a plus Automotive or service industry background preferred Strong customer service and problem-solving skills Ability to work daily on a computer and perform internet searches as needed Valid driver’s license required WHAT WE HAVE TO OFFER Blue Compass RV, based out of Fort Lauderdale, is the fastest-growing RV company with over 100+ dealerships nationwide. We staff each dealership with the best people in the business and are known for the great care we take with both our customers and associates. You are not just an employee — you are family. We invest in our team through training, development, and clear career growth opportunities. APPLY WITH US If you are ready for a rewarding career with competitive salary + commission compensation, excellent benefits, and opportunities to grow, consider joining the Blue Compass RV team. Be a part of the best customer experience team in the RV industry Blue Compass RV is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver’s license and have a good driving record.

Requirements

Strong sales mentality with the ability to recommend and close additional services
Excellent communication skills both verbal and written
Proven ability to navigate customer concerns and service recovery situations with confidence and professionalism
Ability to multitask and stay organized in a fast-paced environment
Strong attention to detail and follow-up skills
Solid computer skills and ability to navigate service systems
Team-oriented mindset with the ability to work closely with technicians and leadership
Minimum of 1 year of service advisor, automotive, or related experience preferred
Ability to work daily on a computer and perform internet searches as needed
Valid driver’s license required

Nice To Haves

Previous RV or camping lifestyle experience is a plus
Automotive or service industry background preferred
Strong customer service and problem-solving skills

Responsibilities

Serve as the primary point of contact for customers from service check-in through completion
Build relationships with customers and identify service needs with a sales-driven approach
Provide accurate estimates for repairs and installations prior to scheduling
Communicate clearly with technicians to ensure accurate diagnostics and timely completion
Keep customers informed of repair progress and manage expectations
Address customer concerns and escalated situations with professionalism, empathy, and a solution-oriented approach
Identify upsell opportunities to maximize service revenue
Maintain accurate documentation, work orders, and communication records
Manage multiple tasks in a fast-paced service environment