Service Advisor

MCCOMBS FORD WEST•San Antonio, TX

71d

About The Position

We are proud to be voted by our employees as one of the Best Workplaces in San Antonio...for 13 YEARS RUNNING! Come see why. McCombs Automotive Our Opportunity: We are looking to hire an experienced Service Advisor for our Main Service Department. Our DRIVEN Values: Established in 1953, our company is rooted in common values instilled by our founder, Red McCombs, who is DRIVEN to succeed and give back to his community. Today, our associates go above and beyond to serve each other and our customers. We are a family-owned business that's DRIVEN to be Honest, Joyful, Transparent, Respectful, and Profitable. We are growing!! We are building a team of experienced Advisers who are looking for the best opportunity in the business. We have a captive database of current and previous customers at your fingertips. The earning potential for the right person is huge. For a confidential interview, apply today! $5000 sign-on bonus for well-qualified applicants!

Requirements

Working knowledge and experience of automotive products, repairs, and parts
Secondary education in the automotive field or equivalent work experience
Strong communication skills and the ability to translate customer needs to workable technician orders
Basic knowledge of computer programs, including word processing and database tools
Organizational skills including the ability to schedule appointments, meet with customers, and ensure that work is done properly
Exceptional customer service skills based on experience
Continuing education and knowledge acquisition on the function and repair of newer vehicles
Basic mathematics skills to prepare and process bills and customer payment.
Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge
Valid Drivers License
Willingness to work any day (except Saturday)
Willingness to submit to background screening and drug test

Responsibilities

Greet customers and offer excellent customer service from intake to the release of their vehicles
Determine and diagnose car issues based on customer description and vehicle condition
Translate customer-reported problems to actionable work orders for technicians to complete
Order necessary parts from suppliers and double-check that they are delivered to technicians
Ensure that automotive work provided to customers meets company quality standards
Invoice and collect payment from customers for services rendered
Handle and resolve customer complaints regarding services
Maintain customer records and enter data into computer databases