Service Advisor
About The Position
Mercedes-Benz of Anchorage is looking for a strong Service Advisor who can manage the drive, communicate clearly with guests, and keep work moving through the shop. This role sits at the center of the operation. You control the guest experience, the repair order, and the flow between the customer and the technician. If you are organized, communicate well, and can handle a fast-paced service environment, this is a solid opportunity. About the Store Mercedes-Benz of Anchorage serves a loyal customer base that expects professionalism, clarity, and follow-through. As part of Swickard Auto Group, we operate with structured processes, strong support teams, and a focus on consistent execution. How the Drive Operates Steady service traffic Structured repair order process Strong technician and parts support Clear communication between service, parts, and management Focus on efficiency, accuracy, and guest experience This is not a slow store. You need to be comfortable working at pace.
Requirements
- Automotive or customer service experience required
- Strong communication and organization skills
- Ability to manage multiple repair orders at once
- Professional presence and steady follow-through
- Valid driver’s license with clean driving record
- Maintain strong CSI performance
- Meet labor and parts sales goals
- Ensure accurate and complete repair orders
- Communicate consistently with every guest
- Follow all dealership processes and compliance standards
Nice To Haves
- Prior Service Advisor experience a plus
Responsibilities
- Greet guests and perform vehicle intake
- Write and manage repair orders from start to finish
- Clearly explain maintenance and repair recommendations
- Provide accurate estimates and timelines
- Communicate with technicians on diagnostics and repair status
- Keep guests informed throughout the repair process
- Close repair orders with accuracy and professionalism
- Build long-term relationships through follow-up and trust
Benefits
- Competitive base pay plus performance incentives
- Medical, dental, and vision insurance
- 401(k) plan
- Paid time off and holidays
- Ongoing training and development
- Employee vehicle purchase and service discounts
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
