Service Advisor

Land Rover Hinsdale • Hinsdale, IL

16d

About The Position

We are excited to bring on a Service Advisor to join our team. The focus of the Service Advisor is to recommend proper vehicle care to our valued customers and explain the value of maintaining their vehicles for optimal performance. Successful Service Advisors are ambitious problem solvers that thrive in a very fast paced environment.

Land Rover Hinsdale offers a loyal customer base, master certified technicians, a huge loaner fleet, and a dedicated Client Care team to schedule appointments. Everything is in place to support a professional service advisor looking for a successful and lucrative career.
Land Rover Hinsdale is the #1 volume dealership in the region.

At Bill Jacobs Land Rover Hinsdale, we love what we do. We make meaningful contributions each and every day. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions.
We value the person, not just the employee. At Bill Jacobs Jaguar Land Rover Hinsdale, we want to see you grow personally in addition to professionally during your career with us.

The Bill Jacobs organization has grown into one of the most respected businesses in the Midwest. Today we have five new car franchise locations offering new models from BMW, MINI, Volkswagen, and Land Rover in Naperville and Hinsdale, Illinois. Current Automotive is our pre-owned electric vehicle dealership, located in Hinsdale. At Bill Jacobs, the cars bring you in and the experience brings you back.

Our employees are the driving force behind the success of the Bill Jacobs organization - one of Illinois' leading providers of luxury automotive products and extraordinary customer service.

Requirements

• 2+ years of previous dealership Service Advisor experience is required; Land Rover and/or luxury experience preferred.
• CDK proficiency preferred.
• Phenomenal follow-up skills.
• Strong desire to engage with the customer and ensure they have a positive experience.
• Excellent oral and written communication skills.
• High energy and positive attitude.
• Professional personal appearance.

Nice To Haves

• Land Rover and/or luxury experience preferred.
• CDK proficiency preferred.

Responsibilities

• Greeting customers and discussing their vehicle repair and maintenance concerns.
• Directing the customer’s vehicle to an experienced technician and consulting with the technician about needed repairs/services.
• Informing customers of any changes in service or when their vehicle is ready to be picked up.
• Responsible for communication with the customer as to the status of their vehicle from onset through delivery.
• Answering customer questions about their vehicle service and applicable warranty coverage.
• Advising the customer and coming up with a plan for their vehicle in the short and long term of the customer’s needs.
• Providing exceptional customer service throughout the customer experience.

Benefits

• Outstanding health insurance plan - Blue Cross Blue Shield of Illinois (PPO and HMO Plans)
• Generous dental insurance, vision insurance, life insurance, and supplemental insurance plans such as pet insurance, identity theft protection, and pre-paid legal insurance.
• 401K Plan with company contribution.
• Generous PTO.
• Employee discounts on vehicle purchases, parts, and service.
• Wellness programs for employees and family members.
• Interested in furthering your education? We have a generous tuition reimbursement program.
• Opportunity to further your career with a rapidly growing and successful dealer organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees