Service Advisor

Stocker Chevrolet•State College, PA

26d•$40,000 - $60,000

About The Position

Are you a “people person” with a passion for automotive excellence? Stocker Subaru is looking for an ambitious, customer-focused Service Advisor to join our fast-paced service department. In this key role, you’re more than just a liaison—you serve as the connection between our skilled technicians and our valued local community. The Role As a Service Advisor, you are the face of our service center. Your mission is to translate “car talk” into clear, actionable solutions for our customers. You’ll guide each customer through their service experience—from the initial greeting to the final hand-off—ensuring they leave feeling informed, confident, and well taken care of.

Requirements

Demonstrate strong time management and organizational skills
Be dependable and a reliable team player
Maintain a customer-first mindset
Thrive in a fast-paced environment and handle multiple priorities effectively
Communicate clearly and professionally
Be available to work evenings and occasional Saturdays

Responsibilities

Customer Advocacy: Listen carefully to customer concerns, document vehicle symptoms accurately, and serve as their main point of contact throughout the repair process.
Technical Coordination : Assist with initial inspections and test drives to help technicians diagnose issues efficiently.
Financial Transparency: Review warranty, insurance, and service contract coverage while providing clear and accurate repair estimates.
Workflow Management: Schedule service appointments, prepare detailed repair orders, and maintain accurate records within our system.
Team Collaboration: Partner with supervisors and technicians to ensure every vehicle is serviced with speed, precision, and quality.