Service Advisor

All Roads • Bel Air, MD

25d

About The Position

Are you customer-focused, energetic, and friendly? Kenworth of Bel Air is hiring an experienced Service Advisor (heavy-duty experience preferred) to join our team. In this role, you'll be the first point of contact with our customers, managing communication throughout the repair process and serving as the liaison between customers and the dealership. You'll use your automotive/mechanical service knowledge to understand customer needs, set expectations, and ensure every customer receives first-class service. Compensation & Schedule Full-time position with comprehensive benefits Paid training provided Advancement opportunities available within All Roads Benefits Medical, dental, vision, disability, life, and supplemental insurance (eligible on the first of the month after 30 days) 401(k) with company contribution Paid vacation and sick time Company-paid holidays Tuition reimbursement program Employee referral bonus program

Requirements

• High School Diploma or GED required
• Valid driver's license required
• Prior automotive or service advisor experience (heavy-duty preferred)
• Excellent customer service and communication skills
• Ability to multi-task, prioritize, and work efficiently

Responsibilities

• Provide excellent customer service in line with dealership standards
• Schedule appointments and prepare accurate repair estimates
• Advise customers on appropriate vehicle maintenance per manufacturer specifications
• Document repair and service orders accurately and efficiently
• Stay current with industry trends and apply knowledge to daily activities
• Build and maintain strong customer relationships to encourage retention and referrals
• Follow up with customers on repair status, changes, and pick-up times
• Perform additional duties as assigned

Benefits

• Medical, dental, vision, disability, life, and supplemental insurance (eligible on the first of the month after 30 days)
• 401(k) with company contribution
• Paid vacation and sick time
• Company-paid holidays
• Tuition reimbursement program
• Employee referral bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees