Service Advisor

Pat Lobb Toyota of McKinney • McKinney, TX

46d

About The Position

Pat Lobb Toyota of McKinney is seeking Service Advisors for our growing service department. The Service Advisor will initiate automotive services and repair orders by ascertaining performance problems and services requested with customers. This includes verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.

Requirements

• Must possess excellent interpersonal and customer service skills.
• Minimum 2 years experience as a Service Advisor in either a dealership, high volume tire or auto repair center.
• Must have a verifiable track record of success in selling service work while achieving and maintaining high Customer Satisfaction Index (CSI).
• Strong organizational skills including the ability to effectively manage multiple projects, prioritize tasks and complete assignments within expected time frames.
• Must be dependable, friendly, enthusiastic and self motivated.
• Organized and capable of working effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment.
• Must be flexible to work Saturdays.
• Valid in-state driver’s license and clean driving record.
• High school diploma or equivalent.

Responsibilities

• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities as provided by dealership; reading manufacturers' publications.
• Enhances dealership's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Act as liaison with customers by working closely with PLT Technicians.

Benefits

• Excellent earning potential
• Ongoing company-wide training
• Growth opportunities
• Professional, enthusiastic and supportive working environment.
• Company benefits include - Medical, Dental, Vision, & Life Insurance; Supplemental Disability, Accident, Cancer, Critical Illness & Life Insurance is available.
• 401(k) plan with employer matching.
• We are an Equal Opportunity Employer and a drug free workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED