Service Advisor

Gilroy Auto Outlet Inc•Corte Madera, CA

38d•$25 - $25

About The Position

SUMMARY: This position is responsible for acting as the liaison between customers and the service technicians; ensuring customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions.

Requirements

High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
Certificates, licenses and registrations required: Valid Driver’s License
Computer skills required: Reynolds and Reynolds DMS, Google Workspace (Drive, GMAIL, Sheets, Docs, Meet)
A strong understanding of automotive technology and the automotive industry.
The ability to communicate with mechanics, customers, and management.
Commitment to excellence and high standards.
Excellent written and oral communication skills.
Strong organizational, problem-solving, and analytical skills.
Ability to manage priorities and workflow.
Acute attention to detail.
Knowledge of office software.
Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
Able to manage multiple projects.
Experience building business relationships.

Responsibilities

Greets customers and directs them to available mechanics.
Consults with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
Uses your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
Answers questions about service outcomes and schedules and books appointments, vehicle drop-off, and vehicle pick-up.
Provides customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
Manages and oversees the dealership's workflow and schedule.
Calls customers to advise them about service changes or car pick-up times.
Maintains positive customer relationships to ensure repeat business.
Ensures all details on services rendered and costs are related to customers and processing their payments.
Liaises with service technicians about parts ordering and ensures parts are available when needed.
Performs other related duties as assigned by management.