Service Advisor

Central Power Systems & Services•Liberty, MO

40d•Onsite

About The Position

Central Power Systems & Services is a privately held company with deep roots going back to 1954. Our Mission Statement is forging long-lasting partnerships by providing first-class customer support. We live that statement every single day. We are looking for a Service Advisor to help support that mission. JOB SUMMARY The service advisor is expected to be a Liaison between the Service Department and their Customers. The Service Advisor is expected to take ownership of all Repair Orders (Customers) that they open as well as support all other Repair Orders (Customers) as needed until the time they are completed and closed. Compensation includes a competitive, team-based incentive plan based on department performance!

Requirements

High school diploma required, technical education in Automotive, Diesel or related field a plus
Experience in a shop environment, heavy-duty diesel shop experience preferred
Excede software experience preferred
2+ years sales experience, specifically upselling service
3+ years experience and industry knowledge preferred
Strong written and verbal communication skills

Responsibilities

Greet customer, establish rapport and gather repair issue information
Communicate intake of repair orders to the Foreman
Create and present Customer(s) with Estimate(s) and or Repair Plans
Maintain communication with Technician, Foreman and Customer to ensure timely repair completion and customer satisfaction
Collaborate with Parts Dept. to ensure timely ordering and prevent delays
Identify, manage and process Warranty Repairs, working with Warranty team for compliant documentation
Update Customers on status throughout repair process
Meet or exceed service upselling goals
Customer Pick-up Process customer invoicing and payments
Adhere to all safety policies and maintain safe environment for customers and employees
Other duties as assigned