Service Advisor
Southaven Kia•Southaven, MS
13h
About The Position
SERVICE ADVISOR | SOUTHAVEN KIA BE THE FACE OF THE SERVICE DRIVE. OWN THE CUSTOMER EXPERIENCE. Southaven Kia is seeking an experienced, professional Service Advisor who knows how to manage the drive, communicate clearly, and deliver a top-tier customer experience. This role is for advisors who understand that success comes from accuracy, accountability, and customer trust—not shortcuts.
Requirements
- Minimum 5 years of Service Advisor experience in a dealership environment
- Brand-specific certification (Kia preferred) or equivalent OEM certification – required
- Strong understanding of service processes, warranty guidelines, and repair order accuracy
- Proven customer service, communication, and sales skills
- Ability to thrive in a fast-paced, high-volume service drive
- Professional appearance and customer-first mindset
Responsibilities
- Greet customers and manage the service lane experience from write-up to delivery
- Accurately document customer concerns and recommend maintenance and repairs
- Communicate clearly with technicians, parts, and management
- Manage workflow, follow-up, and repair status updates
- Drive CSI, service retention, and first-visit resolution
- Ensure repair orders meet manufacturer and dealership standards
- Uphold safety, compliance, and quality control expectations
Benefits
- Competitive compensation with performance-based pay
- Full benefits package (medical, dental, vision, 401(k))
- Established service department with strong support
- Modern facility and systems
- Opportunity for long-term growth and stability
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
