Service Advisor

Valley Truck Centers•Garfield Heights, OH

7d•$60,000 - $125,000

About The Position

- The Service Advisor at VALLEY FORD TRUCKS- MASTER is responsible for ensuring a seamless and efficient service experience for our customers. This role involves acting as a liaison between the customer and the service department, providing expert advice on necessary vehicle repairs and maintenance, and ensuring customer satisfaction through effective communication and service delivery.

Requirements

High school diploma or equivalent; associate or bachelor's degree in automotive technology or a related field is preferred.
Minimum of 2 years of experience in a customer service or service advisor role within the automotive industry.
Proven track record of successfully managing customer relationships and service delivery in a fast-paced environment.
Strong knowledge of automotive systems and repair procedures.
Excellent communication and interpersonal skills to effectively interact with customers and team members.
Ability to understand and explain complex technical information to customers in a clear and concise manner.
Proficient in using computer systems and software for scheduling, invoicing, and customer management.
Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
Demonstrated problem-solving skills and the ability to make informed decisions under pressure.
Customer-oriented mindset with a focus on delivering high-quality service and exceeding customer expectations.

Responsibilities

Greet customers and assess their service needs in a professional and courteous manner.
Provide accurate and detailed information on services, repair timelines, and costs.
Coordinate with the service team to ensure timely and efficient completion of vehicle repairs and maintenance.
Maintain clear and open communication with customers throughout the service process, updating them on progress and any changes.
Handle customer inquiries and complaints with professionalism, ensuring a positive resolution.
Prepare detailed service reports and maintain accurate records of customer interactions and transactions.
Promote and upsell additional services and products that meet customer needs.
Ensure compliance with company policies and safety regulations.
Collaborate with other departments to enhance the overall customer experience.
Continuously update knowledge of industry trends and service techniques to provide the best advice and solutions to customers.