Service Advisor

Lithia & Driveway•Coral Springs, FL

About The Position

Audi Coral Springs is seeking a dedicated Service Advisor to be the vital link between our customers and our expert technicians. If you're passionate about delivering outstanding service, thrive in a fast-paced environment, and are driven by customer satisfaction, we want to hear from you!

Requirements

Previous Service Advisor experience, preferred
Prior experience as an automotive technician a plus
A team player who is focused on providing exemplary customer service
Basic mechanical understanding of an automobile
Acceptable driving record and a valid driver's license in your state of residence
High School graduate or equivalent, 18 years or older required

Responsibilities

Initiating automotive services and repairs by ascertaining vehicle performance problems and service requests
Verifying warranty and service contract coverage
Developing estimates
Writing repair orders
Maintaining customer records
Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer
Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system
Communicate additional repair and service needs to the customer based on vehicle inspection
Administer the manufacturer warranty for qualifying vehicle repairs
Keeping customer informed of service specials, completion times and service expenses