Service Advisor

Santa Cruz•Soquel, CA

22d•$16 - $17•Onsite

About The Position

As a Service Advisor, you will act as the primary communication link between customers and service technicians. Your role is essential in ensuring customers receive timely, accurate, and professional service for their automotive needs. You will listen carefully to customer concerns, coordinate service and repairs, and manage customer expectations throughout the service process.

Requirements

High school diploma or GED required
At least one year of experience at a dealer-level or large service facility preferred
Valid, unrestricted driver's license with a clean driving record
Strong customer service orientation and professionalism
Excellent verbal communication skills
Basic computer and internet proficiency
Ability to follow instructions and comprehend technical information
Physically able to bend, kneel, squat, stand, and lift heavy objects as necessary
Dependable with a strong work ethic and professional appearance

Responsibilities

Schedule vehicle service appointments both in person and by phone to ensure prompt and accurate diagnostics
Provide updates on repair status, notify customers of any delays, and obtain authorization for changes in repair estimates
Recommend repairs and maintenance, managing customer expectations and service delivery effectively
Verify that all completed repairs have passed quality control and, when applicable, road tests
Maintain up-to-date knowledge of vehicle operations, warranties, service campaigns, and relevant regulations such as Technical Service Bulletins and state lemon laws
Meet or exceed all service level targets
Ensure proper documentation is completed and complies with company policies and legal requirements
Adhere to and enforce all safety policies and procedures
Participate actively in staff meetings, training sessions, and educational classes as required
Perform additional duties as assigned to support the dealership’s success