Service Advisor

Southaven Honda • Southaven, MS

11h

About The Position

SERVICE ADVISOR | SOUTHAVEN HONDA DRIVE THE EXPERIENCE. LEAD THE LANE. GROW YOUR CAREER. Southaven Honda is seeking a high-performing, experienced Service Advisor who delivers exceptional customer experiences and is positioned to grow into a future management role. This position is ideal for a motivated, task-oriented professional who understands Honda service standards, values accuracy, and thrives in a performance-driven environment.

Requirements

• 5+ years of Service Advisor experience in a dealership environment
• Honda certification or equivalent OEM certification – required
• Strong customer service, communication, and organizational skills
• Task-oriented with the ability to manage multiple priorities
• Proven success in fast-paced, high-volume service operations
• Professional appearance and customer-first mindset

Nice To Haves

• Highly motivated and performance-driven
• Passionate about delivering excellent customer service
• Coachable with leadership potential
• Interested in advancing into Lane Manager or Assistant Service Manager roles
• Respected by peers, technicians, and leadership

Responsibilities

• Manage the service lane experience from write-up through vehicle delivery
• Accurately document customer concerns and recommend maintenance and repairs
• Communicate effectively with technicians, parts, and management
• Ensure repair orders meet Honda and dealership standards
• Drive CSI, service retention, and first-visit resolution
• Provide timely updates and set clear customer expectations
• Maintain organization, follow-up, and workflow discipline

Benefits

• Competitive compensation with performance-based pay
• Full benefits package (medical, dental, vision, 401(k))
• Modern facility with strong operational support
• Clear advancement path into management
• Stable, growth-oriented dealership environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed