Service Advisor

CSM COMPANIES INC GROUP•Hilliard, OH

11d•Onsite

About The Position

CSM Kenworth in Columbus is seeking a customer service focused individual to take on the Service Advisor role on 2nd Shift! Excellent starting wage and comprehensive benefits offered. We are a successful and growing dealer group with locations in over four states that is looking to add another valuable member to our high performing team! Hours from 3:30 PM - 12:00 AM Monday through Friday

Requirements

Ability to work in a dealership environment with frequent exposure to weather elements
Willingness and ability to work up to 12 hours per day as required
Ability to sell service work
Ability to work with customers in a variety of situations
Good writing and communication skills
Sufficient computer skills
Ability to sit, stand, bend, kneel, stoop and or lift/move up to 75 lbs on a regular basis

Responsibilities

Create a positive initial contact with service customers
Ensure that all service phone calls are handled professionally and expediently
Work closely with shop foremen to schedule service repairs
Perform additional duties as required by the Service Manager
Perform all required tasks in accordance with company Standard Operating Procedures
Open work orders
Discuss service issues with customer and create an accurate description of customer's service problems and requests
Determine method of payment and explain payment requirements to customer before work commences
Maintain communication with customer as necessary during the repair process
Maintain complete knowledge of OEM and vendor warranties
Closes repair orders