Service Advisor
About The Position
About Us Friendly Ford, Inc. is our customers trusted Ford dealership in Roselle and its because of our experienced staff that keeps the loyal customers coming back. We are dedicated to providing exceptional customer service and being an integral part of our community. If you're interested in learning more and want to be apart of our team, we welcome you to apply! Benefits 401(K) Plan Medical Plan Dental Plan Vision Plan Paid Vacation Promote from within Family Owned & Operated Partners in our community Team of tenured employees Responsibilities Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. Ensure the daily inventory of technicians' time is consistently sold to service customers. Distribute work between technicians efficiently. Answer technical questions about vehicle problems, warranties, services, and repairs. Maintain Customer Happiness scores at or above company standards. Assist in diagnosing vehicle problems; order parts and tools as necessary. Oversee administration of warranty claims as well as training and supervising of service department. Set schedules and assigns tasks to service department employees. Reinforces company policies and adheres to company standards. Encourages compliance with applicable laws and regulations. Maintain good working relationship with factory(s) and foster positive employee relations. Collaborate with upper management to make service department hiring and discipline decisions.
Requirements
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver’s license
Responsibilities
- Oversee service orders and flow of Drive Lane.
- Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Happiness scores at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Oversee administration of warranty claims as well as training and supervising of service department.
- Set schedules and assigns tasks to service department employees.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factory(s) and foster positive employee relations.
- Collaborate with upper management to make service department hiring and discipline decisions.
Benefits
- 401(K) Plan
- Medical Plan
- Dental Plan
- Vision Plan
- Paid Vacation
- Promote from within
- Family Owned & Operated
- Partners in our community
- Team of tenured employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
