Service Advisor - Mazda West

McDonald AutomotiveLakewood, CO
7d

About The Position

McDonald Mazda West brings award-winning Mazda service to Lakewood with a family-run culture that’s focused on growth, support, and purpose. As a longtime member of Mazda’s President’s Club, we’re proud to deliver an elevated experience—both for our customers and our team. Come join a dealership where energy and integrity meet. Check out our Instagram [https://www.instagram.com/mcdonaldmazdawest?utm_source=ig_web_button_share_sheet&igsh=MWtxdGswMXlzb3ptcA==] to see what we're all about!

Requirements

  • Valid driver’s license and clean driving record
  • Consistent record of service and sales success
  • Strong record of positive customer satisfaction results
  • Team-oriented and self-motivated
  • Able to work independently

Nice To Haves

  • 1-3 years of progressive experience in auto service is preferred but not required

Responsibilities

  • Greet customers and guide them through the service process with confidence, professionalism, and a focus on building long-term relationships.
  • Present maintenance and repair recommendations clearly, with the goal of increasing closing ratios and maximizing service sales.
  • Consistently follow up with customers for approvals and updates, creating urgency, and trust through timely communication.
  • Collaborate with technicians to ensure accurate diagnoses and estimates are conveyed to customers.
  • Own the customer experience from drop-off to delivery, ensuring every interaction ends with satisfaction and repeat business.
  • Track performance metrics like sales totals and closing ratios to drive continuous improvement.

Benefits

  • Competitive 401k / 401k matching
  • Medical / Dental / Vision Insurance
  • Employee Assistance Program (EAP) - free, confidential counseling
  • PTO Accrual
  • Health Savings Account
  • Flexible Spending Account
  • Voluntary Life and AD&D
  • Employee Discounted Pricing on Parts, Vehicles, and Service

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

No Education Listed

Number of Employees

101-250 employees

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