Service Advisor

Claritev•New York, NY

31d•$19•Remote

About The Position

At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders – internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential. Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!! Service Advisor – work from home Inbound Call Center - $19.00/hour Remote positions This position provides quality customer service while effectively responding to a variety of inquiries from customers while documenting all cases according to established policies and procedures. To meet or exceed customer expectations regarding quality and service levels expectations. You can shine with us in a Customer Service Representative position by assisting callers in an engaging and professional manner. You will have a steady Monday through Friday 40 hour per week schedule (8 hours per day) based off business needs between the hours below: 8:00 am and 8:00 pm ET 7:00 am and 7:00 pm CT, or 6:00 am and 6:00 pm MT. Twice per year, employees participate in a shift bidding process and are able to select from available shifts based off performance and business needs. Earn $19.00 per hour and have the opportunity to receive additional bonuses based on performance. We provide an excellent paid classroom training program as well as continuous on the job coaching and mentoring. We also have advancement and growth opportunities available to employees. Find more information on what it’s like to be a Claritev employee on our Careers page at www.claritev.com [http://www.claritev.com/]

Requirements

Minimum high school diploma or GED
Minimum 1 year customer service experience
Previous call center or telephone experience in similar environment and/or industry desired
Knowledge of proper phone etiquette
Knowledge of medical terminology desired
Communication (written, verbal, listening) organization, telephone, and data entry skills
Ability to work a flexible schedule to accommodate queues
Knowledge of medical and claim terminology is desired
Required licensures, professional certifications, and/or board certifications as applicable.
Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues
Ability to resolve issues of conflict in a tactful and professional manner and to effectively diffuse irate callers
Ability to effectively handle multiple tasks, prioritize and manage time in a fast-paced environment
Ability to work independently as well as part of a team
Ability to use software, hardware and peripherals related to job responsibilities including MS Office Suites, database software, etc.
Ability to use multiple systems for claims research, contract interpretation, provider network status and verification, applications/nominations, and data integrity
Ability to work full-time (40 hr.) work week with regular and consistent attendance.
Ability to work up to an 8-hour shift Monday-Friday between posted hours of operation on-site
Individual in this position must be able to work in a standard office environment which requires sitting and viewing monitor(s) for extended periods of time, operating standard office equipment such as, but not limited to, a keyboard, copier and telephone

Nice To Haves

Previous call center or telephone experience in similar environment and/or industry desired
Knowledge of medical terminology desired
Knowledge of medical and claim terminology is desired

Responsibilities

Resolve and input provider/client requests into tracking system according to established guidelines. Assign cases accordingly.
Respond to inquiries received through the online customer service tools for internal employees, clients and providers with an exceptional customer service experience. Inquiries received will only be for portal cases and the dedicated level two representatives will handle account creation cases, all other cases.
Provide customer satisfaction to both internal and external customers.
Meet or exceed established standards on a consistent basis for quality, customer service, productivity and service level per department guidelines.
Promote and maintain a flexible, cooperative, team oriented and customer focused attitude within and between departments, customers and vendors.
Identify trends or process improvements to gain Call Center efficiencies and Quality Assurance concerns.
Collaborate, coordinate, and communicate across disciplines and departments.
Ensure compliance with HIPAA regulations and requirements.
Demonstrate Company’s Core Competencies and values held within.
Please note due to the exposure of PHI sensitive data – this role is considered to be a High-Risk Role.

Benefits

Medical, dental and vision coverage with low deductible & copay
Life insurance
Short and long-term disability
Paid Parental Leave
401(k) + match
Employee Stock Purchase Plan
Generous Paid Time Off – accrued based on years of service WA Candidates: the accrual rate is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service
10 paid company holidays
Tuition reimbursement
Flexible Spending Account
Employee Assistance Program
Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits