Service Advisor

Lithia & Driveway • Ames, IA

5d • Onsite

About The Position

Ready to Elevate Your Career? Stop coasting. Start dominating. Honda of Ames is hunting for a battle-tested, customer-obsessed Experienced Service Advisor who wants more—more momentum, more recognition, and more earning power. If you thrive under pressure, move fast, and refuse to be average, this is where you belong. Why Honda of Ames Pulls Ahead We don’t play small—and neither should you. Honda of Ames delivers an elite dealership experience powered by top-tier talent. Here, leaders are built, performance is rewarded, and excuses don’t fly. Your skills matter. Your results matter. Your future matters. Your Role on the Front Line Own every customer interaction from write-up to drive-off—no handholding, no shortcuts. Translate customer needs into crystal-clear ROs technicians can attack with precision. Command conversations around services, pricing, and timelines with confidence. Build lifelong loyalty by delivering transparency, trust, and results. Push performance metrics hard and raise the standard for the entire team.

Requirements

• Experience That Counts: 2+ years as a Service Advisor (automotive experience preferred)
• Customer Killer Instinct: Sharp communication, relentless organization, zero dropped balls
• Tech-Forward Mindset: Fluent in-service software with working mechanical knowledge
• Pressure-Proof Professional: Solve problems fast while keeping your cool
• Team-First Energy: You win as a team—or not at all
• High School graduate or equivalent, 18 years or older required
• We are a drug free workplace
• We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements

Responsibilities

• Own every customer interaction from write-up to drive-off
• Translate customer needs into crystal-clear ROs technicians can attack with precision
• Command conversations around services, pricing, and timelines with confidence
• Build lifelong loyalty by delivering transparency, trust, and results
• Push performance metrics hard and raise the standard for the entire team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED