SERVICE ADVISOR

Bob Johnson Auto Group • Town of Henrietta, NY

7d • $60,000 - $100,000 • Onsite

About The Position

Bob Johnson Lexus is looking for qualified and experienced individuls to join our service team. A Lexus service consultant serves as a primary point of contact between the guest and service repair shop Providing outstanding customer service skills and relationship building skills with our Bob Johnson Lexus guests, while managing the repair and maintenance process in the repair shop. Maintain a fleet of loaner vehicles to provide to our guests Learn and use various different software programs provided by Bob Johnson and Lexus to ensure a seemless experience Maintain a schedule of guests of 15 or more appointments through out a daily basis Assist the guest with various different concerns and translate it on a work order for the repair shop Maintain constant communication with the guest via text, phonecalls, or emails Maintain constant communication with the repair shop

Requirements

• Exceptional skills in communication, interpersonal relations, and customer satisfaction.
• Strong ability to manage multiple tasks, stay organized, and work efficiently in a fast-paced environment.
• Basic understanding of automotive repair and maintenance. Familiarity with dealership management systems (DMS) and manufacturer-specific tools is often required.
• A professional appearance, strong work ethic, and the ability to work independently.

Responsibilities

• Greet customers promptly and courteously, and act as the primary point of contact for their service needs.
• Listen to customer concerns, visually inspect vehicles, and identify the services or repairs needed.
• Provide accurate cost estimates for repairs and maintenance, and coordinate the service center's schedule.
• Communicate with service technicians to track the status of repairs and relay information to the customer.
• Clearly explain to customers the services recommended and the associated costs.
• Maintain accurate records, write reports on time and labor costs, and manage the service workflow.
• Address any issues that arise during the service process and find solutions to ensure customer satisfaction.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed