Experienced Service Advisor

First Team Auto•Chesapeake, VA

42d

About The Position

Are you an experienced Service Advisor with excellent customer service skills? Looking for a Company that appreciates it employees? We need to talk!! JOIN A LEADER IN THE AUTOMOBILE INDUSTRY! AND AN AWARD-WINNING COMPANY!! FIRST TEAM AUTOMOTIVE GROUP is looking for exceptional and experienced SERVICE ADVISORS! That's right! We are experiencing year-over-year growth in our Service Departments and need dynamic individuals to round out our Team! We are looking to add experienced Service Advisors to accommodate our sustained growth! This position requires the candidate to work as an active Service Advisor with the added responsibility of assisting the Service Manager by 'managing' the Service Lane. We are going to new levels and need a qualified and experienced individual to help us get there! First Team Automotive Group is a dynamic company that offers a Team environment, great benefits and ongoing training and support. We are an extraordinary company and an extraordinary place to work! Apply only if you want to succeed!! Only interested in motivated and experienced candidates! ESSENTIAL DUTIES: Produces additional revenue for the Dealership by selling finance and insurance products and programs and other appropriate after-sale items to New and Pre-Owned Customers. Essential Duties also include the following: Meets and greets our Customers on the Service Lane Provides extraordinary Customer Service by providing an exceptional customer experience! Using the latest in technology, engages the Customer at their Vehicle in order to efficiently and effectively check the Customer's Vehicle into the Service Department Follows the Service Road-to-a-Sales Establishes and maintains good working relationships with Customers and the Technicians, including training and motivating. Works with Service Manager to secure a reasonable profit from every sale. Coordinates all service/repair work with Team Leader to achieve completion times, etc. Provides a professional level of communication with each Customer and ensures that all promises and promise times are met. Provides solutions for each and every Customer, including repair options, alternative transportation Advises every Customer on the the specific needs their Vehicle has Monitors system to ensure that Technicians are able to meet all promise times Offers a Multi-Point Inspection to every Customer; able to sell additional Technician-recommended repairs or service. Conducts business in an ethical and professional manner.

Requirements

Working knowledge of computers; CDK a plus!
Pass a motor vehicle report and possess an acceptable safe driving record.
Pass a criminal background check and drug screen.

Responsibilities

Produces additional revenue for the Dealership by selling finance and insurance products and programs and other appropriate after-sale items to New and Pre-Owned Customers.
Meets and greets our Customers on the Service Lane
Provides extraordinary Customer Service by providing an exceptional customer experience!
Using the latest in technology, engages the Customer at their Vehicle in order to efficiently and effectively check the Customer's Vehicle into the Service Department
Follows the Service Road-to-a-Sales
Establishes and maintains good working relationships with Customers and the Technicians, including training and motivating.
Works with Service Manager to secure a reasonable profit from every sale.
Coordinates all service/repair work with Team Leader to achieve completion times, etc.
Provides a professional level of communication with each Customer and ensures that all promises and promise times are met.
Provides solutions for each and every Customer, including repair options, alternative transportation
Advises every Customer on the the specific needs their Vehicle has
Monitors system to ensure that Technicians are able to meet all promise times
Offers a Multi-Point Inspection to every Customer; able to sell additional Technician-recommended repairs or service.
Conducts business in an ethical and professional manner.
Ability to hold yourself accountable and achieve goals with limited direct supervision.
An impressive work-ethic and Team-minded mentality.
Professional appearance and conduct.
Self-motivated and the ability to work in a Team environment.
Excellent verbal/written communication, strong negotiation and presentation skills.
Follow all company policies and procedures.
Demonstrates behaviors consistent with the Company's Values in all interactions with Customers, Co-Workers and Vendors.