Service Advisor

Twin City Mazda•Knoxville, TN

About The Position

Service Advisor The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled. Why Work For Us? At Twin City Dealerships, we believe in not just offering a job, but providing a fulfilling and supportive work experience. We value our employees and offer a comprehensive benefits package designed to support your personal and professional growth. Our Benefits Include: Generous PTO 401(k) Contributions Health Insurance Vision and Dental Insurance Disability Insurance Life Insurance & Cancer Policies Perks and Community Engagement: Family Day at Dollywood Annual Cruise Contest Community Support: We actively give back to the community, including donations to United Way of Blount County and an annual can drive. Partnership with Tennessee Center of Technology: We’re passionate about fostering the next generation of talent. Through our partnership with the Tennessee Center of Technology, we hire students and donate vehicles and equipment to support their education. Saturday Lunches: Every Saturday, we treat our employees working that day to a catered lunch as a small thank you for their hard work.

Requirements

Previous experience at a dealership is a plus
Ability to identify the problem quickly
Knowledge of automobiles
Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Minimum of 1 year in service department
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fast-paced environment
Basic computer skills
Positive, friendly attitude
High school diploma or equivalent

Responsibilities

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers

Benefits

Generous PTO
401(k) Contributions
Health Insurance
Vision and Dental Insurance
Disability Insurance
Life Insurance & Cancer Policies
Family Day at Dollywood
Annual Cruise Contest
Community Support: We actively give back to the community, including donations to United Way of Blount County and an annual can drive.
Partnership with Tennessee Center of Technology: We’re passionate about fostering the next generation of talent. Through our partnership with the Tennessee Center of Technology, we hire students and donate vehicles and equipment to support their education.
Saturday Lunches: Every Saturday, we treat our employees working that day to a catered lunch as a small thank you for their hard work.